Welcome to the FAQ Page. We have been asked many questions about the tapes. Here is where we answer some of those frequently asked to us.
WHAT DOES THE TAPES GET SHIPPED TO ME IN? AND WHAT DOES IT SAY ON THE OUTSIDE OF THE PACKAGE?
The tapes get shipped out in a plain white envelope that is the same size as a standard letter. Like perhaps a credit card offer or bill comes. It doesn't mention diaper tapes at all on the outside. All it has printed on the front of the envelope is our personal name (Stanley Thornton) and address and your name and address. The back of the envelope is taped shut with scotch tape for security so you know if anyone opened it besides you.
DO YOU SEND OUT ANY FREE SAMPLES?
No because we are such are so small. We just don't have enough people ordering to make up the loss of money that would lose by sending out all the free samples people would want. Maybe in the future we can do free sample, but not at this time. Sorry.
HOW LONG/BIG ARE THE DIAPER TAPES?
The tapes are about 2 inches wide and about 8 inches long. However we offer the option to have the tapes double wide which would make them 4 inches wide, and 8 inches long. However for the thicker tapes the you get half as many tapes for the same price. For example 8 regular size tapes are $4.50. And 4 double thick tapes are $4.50.
WHAT ARE THE TAPES PRINTED ON?
The tapes are printed on single use sticker paper.
THE TAPES SOMETIMES KEEP FALLING OFF THE DIAPER, WHY IS THAT?
The reason the tapes sometimes fall off is the front of the diaper often picks up powder or lotion or some other material on the plastic backing of the diaper. What we found helps is to apply the diaper tape to the front of the diaper before putting anything onto the diaper (Powder or lotion). and then apply a strip of clear packing tape over the diaper tape. That will not only seal the diaper tape and protect it, as the diaper tape is a paper backed material and will be destroyed if wet. That way the tape is applied before anything gets onto the plastic backing to interfere with the taping surface and increase the chance of the tape falling off. It will protect it from being torn as well.
IS THERE ANY WAY TO TRACK WHERE MY PACKAGE IS AND WHEN IT WILL BE ARRIVING?
There is no way to track where the envelope is in transit. That is only a service UPS provides for packages and if we went with UPS the price would go up alot. The average time for the envelope to go from us to you is normally 3 days unless a weekend falls within the 3 days, then it takes 5 days to arrive. For example, if we mailed it on Friday it wouldn't arrive until Tuesday due to the weekend when mail typical doesn't get delivered. So we say 3-5 days to be safe, but 90% of the time, it arrives in 3 days in your mail box with your regular mail.
We will be adding more questions and answers as more are asked.